{"id":2002,"date":"2025-05-06T15:22:23","date_gmt":"2025-05-06T09:52:23","guid":{"rendered":"https:\/\/manaoorumall.in\/?page_id=2002"},"modified":"2026-06-07T22:06:01","modified_gmt":"2026-06-07T16:36:01","slug":"faqs-help-guide","status":"publish","type":"page","link":"https:\/\/manaoorumall.in\/te\/faqs-help-guide\/","title":{"rendered":"\u0c24\u0c30\u0c1a\u0c41\u0c17\u0c3e \u0c05\u0c21\u0c3f\u0c17\u0c47 \u0c2a\u0c4d\u0c30\u0c36\u0c4d\u0c28\u0c32\u0c41"},"content":{"rendered":"\t\t
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\u00a0 FAQs & Help Guide<\/span>:<\/h2>

At manaoorumall<\/strong>, we are committed to providing quick and reliable support to make your shopping experience smooth and hassle-free. Below are the various ways you can reach us and get help.<\/p>

1. Frequently Asked Questions (FAQs):<\/h3>

(A). Account & Login :<\/h4>

Q1: How do I sign up or sign in?<\/strong>
A:\u00a0 <\/strong>Simply click \u201cContinue with Google(recommended & fastest)\u201d<\/strong> to sign up or sign in instantly. No forms or passwords required.<\/p>

Q2: Do I need to create a separate account?<\/strong>
A: <\/strong>No, just use \u201cContinue with Google\u201d<\/strong> and your account will be created automatically.<\/strong><\/p>

Q3: Is Google Sign-In secure?<\/strong>
A: Yes, Google Sign-In is fast, safe, and secure.<\/p>

(B). Orders & Payments:<\/h4>

Q1: What payment methods are accepted?<\/strong>
A: We accept UPI, debit\/credit card and cash on delivery (COD where applicable).<\/p>

Q2: Can I schedule my delivery?<\/strong>
A: Yes, select a preferred delivery time during checkout if available.<\/p>

Q3: What if I am not home during delivery?<\/strong>
A: Our delivery partner will try to contact you. If unreachable, the order may be canceled without refund (for prepaid).<\/p>

(C). Delivery & Tracking:<\/h4>

Q1: How long does delivery take?<\/strong>
A: Typically within 1\u20132 hours, depending on your location and order type.<\/p>

Q2: How do I track my order?<\/strong>
A: Go to \u201cMy Orders\u201d and tap on the current order to see live updates.<\/p>

(D). Cancellations & Refunds:<\/h4>

Q1: How do I cancel an order?<\/strong>
A: Go to \u201cMy Orders,\u201d select the order, and tap \u201cCancel\u201d before it\u2019s confirmed or dispatched.<\/p>

Q2: When will I receive my refund?<\/strong>
A: Refunds are processed within 5\u20137 business days to the original payment method.<\/p>

(E). Issues with Orders:<\/h4>

Q1: What if I received the wrong or damaged item?<\/strong>
A: Report it within 1 hour through our website or contact support. We’ll replace or refund as per policy.<\/p>

Q2: Can I return items I don\u2019t want?<\/strong>
A: Returns are accepted only for damaged, expired, or incorrect items, not for personal dislike or change of mind.<\/p>

(F). Offers & Discounts:<\/h4>

Q1: How do I use a promo code?<\/strong>
A: Apply it at checkout before making payment. Conditions may apply.<\/p>

Q2: My promo code didn\u2019t work. What now?<\/strong>
A: Ensure it\u2019s valid for your order. If issues persist, contact support.<\/p>

(G). Other FAQs:<\/h4>

Q1: How do I place an order?<\/strong>
A: Simply log in to your account, browse products, add items to your cart, and proceed to checkout.<\/p>

Q2: Can I cancel or modify my order?<\/strong>
A: Yes, orders can be canceled or modified before they are accepted or dispatched. Go to My Orders in your account to request changes.<\/p>

Q3: What if my order is late or hasn\u2019t arrived?<\/strong>
A: Delivery timelines may vary due to traffic or vendor delays. If your order is late, please contact our support team with your order ID.<\/p>

2. Contact Support:<\/h3>

Customer Support Hours:<\/strong>
Monday to Sunday \u2013 10:00 AM to 10:00 PM<\/p>

Email Support:<\/strong>
support@manaoorumall.in<\/a>
(Responses within 24 hours)<\/p>

Phone Support:<\/strong>
\u00a0[+91 97057 97593]
(Available during support hours)<\/p>

Live Chat:<\/strong>
Use the Live Chat feature on our app or website for real-time assistance.<\/p>

3. Order Tracking:<\/h3>

To track your order, go to My Orders<\/strong> and tap on the current order to view its real-time delivery status.<\/p>

4. Feedback & Suggestions:<\/h3>

We welcome your feedback!
Email us at \u00a0feedback@manaoorumall.in<\/a> with your thoughts, suggestions, or complaints.
Your input helps us improve.<\/p>

\u00a0# Legal & Constitutional Rights:<\/span><\/h3>

  • Our support process follows the principles of natural justice<\/strong> under Articles 14 & 21<\/strong> of the Indian Constitution<\/strong>, ensuring fair treatment to every customer.<\/p><\/li>

  • We handle complaints with transparency, professionalism, and equality\u2014regardless of user identity, location, or background (Right to Equality \u2013 Article 14<\/strong>).<\/p><\/li>

  • All user data and conversations are protected under the Information Technology (IT) Act, 2000<\/strong>.<\/p><\/li>

  • \u26a0\ufe0f Fraudulent complaints or abuse of the support system may lead to legal action under applicable sections of the Bharatiya Nyaya Sanhita (BNS), 2023<\/em>, including provisions related to cheating (Section 316) and personation (Section 317).<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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